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Short Courses

How do short courses differ from Full Time Programmes?
There are two types of short courses available:
  • Credit-bearing short courses / Short learning programmes
  • Non-credit bearing short courses or workshops
Credit bearing short courses

Credit bearing short courses are learning programmes offered, which lead to credits towards part of our accredited qualification. (Paraphrase from CHE, 2001:44).
Below are some of the short courses offered by our qualified and experienced academic staff.

Entry level short courses:
  • Culinary Studies and Menu Planning (Theory and Skills)
  • Wine Theory, Tasting and Pairing Food with Wine
  • Liquor Studies (Bar Service and Cocktail Preparation)
  • Waiter Training (Theory and Skills)
  • Hygiene, Health and Safety
Managerial Developmental Courses:
  • Leadership
  • Recruitment and selection of Staff
  • Manage Financial Operations
  • Manage Workplace Diversity
  • Manage Employee Assistance Programmes
Non-Credit bearing short courses & workshops

Non-credit bearing short courses offer by IHT does not lead to credits towards part of our accredited qualification.
These short courses include:
  • Exceptional Customer Service
  • The Supervisor
  • Coaching and mentoring
  • Professional Business Behaviour
  • Recruitment, Selection and Interviewing Skills
  • The Manager and Leadership
  • Complaint Handling & Conflict Management
  • Workshop for new Business Owners
  • Time Management
  • Telephone Skills and Etiquette
Examples of short course structures:
Time Management (two day workshop)
Topics Include:
  • Introduction to Time Management
  • Myths about stress and time management
  • Smart goals
  • Beating procrastination
  • Wise principles of good stress and time management
  • Personal time management
  • Personal styles
  • Control of professional life: Time management models
  • Time management: Delegate!
  • Activity Logs
  • Action plans
  • Prioritised to-do-list
  • Personal – Professional balance
  • The Psychology of Winning
Telephone Skills and Etiquette (one or two day workshop)
Topics Include...
  • Introduction to communicating on the telephone
  • The importance of phone manner and phone usage
  • Phone Etiquette
  • Body Language conveyed by our voice
  • Undivided attention when on the phone
  • Not knowing the answer
  • The 17 powerless words you must remove from your vocabulary
  • The 12 most powerful words you can use in conversation
  • How to WOW your customer
  • Receiving phone calls
  • Handling complaints and conflict over the phone
  • Making phone calls
  • Responding to Messages
  • Emergency and threatening phone calls
  • Bringing conversations to a closure
Please contact Mr K. Swart or Mr A. Smith
 
     
 
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